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Returns Policy

Returns Policy:

Thank you for shopping at Look Cycle Australia. We strive to provide you with high-quality products and excellent customer service. Please review our return policy outlined below:

  1. Change of Mind: We do not accept returns for change of mind. We encourage customers to carefully consider their purchase before completing the transaction.

  2. Eligibility for Returns: We will only consider returns for products purchased directly from our website lookcycle.com.au. If you have purchased the product from any other source, you will not be elegible for a return. please contact the respective seller or retailer for their return policy.

  3. Damaged Product: If you have received a damaged product, you must lodge a formal warranty claim by contacting Groupe Sportif Pty Ltd at 03 8878 1000. Please provide them with the necessary details about the damaged product.

  4. Return Authorisation: To initiate a return for a damaged product, Groupe Sportif Pty Ltd will issue you a return number (RA Number) as part of the warranty claim process. Only claims with a valid return number provided by Groupe Sportif Pty Ltd will be considered.

  5. Return Process: Once you have obtained the return number, please follow the instructions provided by Groupe Sportif Pty Ltd to complete the return process. This includes packaging the item securely, attaching the return number to the package, and sending it back to the designated address.

  6. Warranty Information: For further details about our warranty policy, please refer to the warranty documentation provided with your purchase or contact Groupe Sportif Pty Ltd.

    Please note that this return policy applies only to purchases made on lookcycle.com.au and is subject to change without prior notice. We recommend reviewing our return policy periodically for any updates.

    If you have any further questions or require assistance, please do not hesitate to contact our customer service team at tech@groupesportif.com